Last Updated: 14/09/2024
Welcome to csgl.ie (“website” or “platform”)
At CSGL (“Company,” “we,” “us,” or “our”) we are committed to protecting and respecting your privacy.
This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website (the “Website”). By using our services, you agree to the collection and use of information in accordance with this policy.
1.1. We do not knowingly collect personal data from individuals under the age of 18 without parental consent.
1.2. If you are under 18 years of age, you must obtain the consent of a parent or legal guardian to use our services.
1.3. If we become aware that personal data has been collected from a person under 18 without such consent, we will take appropriate steps to delete such data.
2.1. Information We Collect
2.1.1. Name
2.1.1.1. Purpose: We use your name to identify you and personalise our communications. This helps us address you properly in our correspondence and improve the overall customer service experience.
2.1.1.2. Usage: For personalised communication, addressing you in support interactions, and tailoring the content or recommendations based on your profile.
2.1.2.1. Purpose: Your email address is collected to send you important updates, newsletters, and responses to any inquiries you make. It also helps us communicate with you regarding our services, promotions, and other relevant information.
2.1.2.2. Usage: Sending newsletters, updates about our products or services, responding to inquiries or feedback, and notifying you about changes to our policies or terms.
2.1.3.1. Purpose: We collect your phone number to contact you regarding your orders, inquiries, or any urgent issues that may arise. It ensures we can provide timely updates or resolve any issues quickly.
2.1.3.2. Usage: For order confirmations, delivery updates, customer support, and resolving any issues related to your interactions with our website.
2.2.1. Register on our Website.
2.2.2. Place an order or make an inquiry.
2.2.3. Subscribe to our newsletter or promotional communications.
2.3. Purposes of Data collection
2.3.1. Order Processing: To fulfil your orders and manage your transactions.
2.3.2. Customer Support: To provide customer service and respond to your inquiries.
2.3.3. Marketing: To send you promotional materials and updates, provided you have opted in to receive such communications.
2.3.4. Website Improvement: To analyse usage patterns and improve our website and services.
2.4.1. Contractual Necessity: To perform our obligations under any contracts with you.
2.4.2. Legitimate Interests: To ensure the effective operation of our business, including marketing and service improvements.
2.4.3. Consent: Where you have provided explicit consent to receive marketing communications.
3.1. Third-Party Service Providers
3.1.1. We may share your personal data with third-party service providers who assist us in operating our website, processing payments, or providing customer support.
3.1.2. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was shared.
3.2.1. We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., to meet national security or law enforcement requirements).
3.3. Business Transfers
3.3.1. In the event of a merger, acquisition, or other business restructuring, your personal data may be transferred to the new entity, provided that such entity will continue to adhere to the terms of this Privacy Policy.
4.1.1. We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls.
4.2.1. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
4.2.2. When we no longer require the personal information, we have collected about you, we may either delete it, anonymize it, or isolate it from further processing
5.1. We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. We process your personal data in line with these regulations, ensuring that it is processed lawfully, fairly, and transparently. We also limit data processing to what is necessary for the purposes outlined in this Privacy Policy.
6.1. Access and Correction You have the right to request access to, correction, or deletion of your personal data. To exercise these rights, please contact us using the details provided below.
6.2. Data Portability You may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another organisation.
6.3. Objection to Processing You have the right to object to our processing of your personal data based on legitimate interests, unless we can demonstrate compelling legitimate grounds for the processing.
7.1. If you believe that we have not complied with our obligations under data protection laws, you have the right to lodge a complaint with the Data Protection Commission in Ireland.
7.2. To exercise your rights, please contact us at sales@csgl.ie. We will respond to your request within one month in accordance with GDPR requirements.
8.1. In some cases, your personal data may be transferred and stored outside of the European Economic Area (EEA). Where such transfers occur, we will ensure that your data is protected by implementing appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, to ensure the data is treated with the same level of protection as under European and Irish law.
9.1. This Privacy Policy is governed by the laws of Ireland. Any disputes arising out of or related to the interpretation or application of this policy shall be subject to the exclusive jurisdiction of the courts of Ireland.
10.1. We encourage you to first contact us at sales@csgl.ie 0656848773 to seek resolution of any issues before pursuing legal action. We are committed to resolving any concerns promptly and effectively.
11.1. Understanding and Agreement:
11.1.1. By accessing and utilising our services, you affirm that you have thoroughly read, understood, and embraced the terms laid out in this Privacy Policy as well as our Terms of service. This acknowledgment is crucial, as it forms the basis of our mutual understanding and agreement regarding your data and privacy.
12.1. We are committed to regularly reviewing and updating this Privacy Policy. Our aim is to stay aligned with emerging legal standards, technological advancements, and shifts in our service offerings.
12.2. If any significant modifications, revision, amendment, are made to this policy, we pledge to provide you with timely notifications. This ensures that you are always well-informed about how we handle your personal data, thereby empowering you to make choices that are best suited to your privacy preferences.
Unit 8 & 9 Elevation B-Park, Clon Rd, Ennis, Co. Clare, V95 AK68, Ireland
